Ship/Return Policy– Bradford's Rug Gallery

Ship/Return Policy

All orders will ship in 3-7 business days from time of order and tracking number(s) will be sent as soon as it is available.  Free shipping is available for all of our products ship within the continental US, larger items will require a freight truck are noted any typically cannot be ordered online without speaking with a member of our sales team to establish expectations of delivery in this method.  If an item is backordered you will be notified within 3 days and have the option to wait for the item, reselect another item or receive a refund.  


We are happy to accept returns or exchanges should your purchased item not meet your needs. We must receive an email or phone call within 3 days of receiving the item stating that you intend to return or exchange an order. At this time we will provide you with labels for return shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping as well as the return shipping will be deducted from your refund.

Thank You for your business - - -